Date of last update: December 2023
The protection of your personal data is an integral part of CHRISTEX's values. By using our Internet site (the "Site"), you acknowledge that you have read this privacy policy ("Privacy Policy"), which governs the use and protection of your personal data collected when using our Site, i.e. any information that directly or indirectly identifies you ("Data" or "Personal Data(s)"), such as your last name, first name, postal address, e-mail address, customer number.
Who is the data controller and the Data Protection Officer?
What personal data do we collect?
Why do we use your personal data?
What rights do you have regarding your personal data?
Who receives your personal data?
Transfer of your personal data outside the European Union
Security and confidentiality of your personal data
How long are your personal data stored?
Miscellaneous
1. Who are the data controller and the Data Protection Officer?
When it comes to protecting your Data, regulations define two key roles:
- the data controller, who determines the purposes for which your Data is collected. This is the CHRISTEX Company, whose registered office is located at 115, Allée de la Pièce du Lavoir 91190 Gif-syr-Yvette, registered in the Paris Trade and Companies Register under number 450 221 155 ("CHRISTEX", "we", "us"), which can be contacted by telephone on 01 69 41 75 65 and by e-mail by filling in the contact form, "Personal Data" section, located on the contact page of the Site;
- the Data Protection Officer, who advises and assists our company in complying with personal data regulations. If you have any questions about your Personal Data, you can contact the Data Protection Officer by e-mail at the following address: christophe.dagallier@merinosfrance.com
2. What Personal Data do we collect?
Your Personal Data is collected, for example, when you fill in the forms provided on the Site, when you place an order on the Site, when you contact customer service and, more generally, when you browse our Site. This concerns the following Personal Data:
Information collected when creating your account, such as your surname, first name, postal address, e-mail address, date of birth and telephone number, as well as your contact preferences for subscribing to our newsletter;
The information collected when you create your account on the Site, such as your first and last name, e-mail address, password, contact preferences for subscribing to our newsletter, telephone number and date of birth.
The information required to manage and track your orders, such as your e-mail address so that we can send you your receipt electronically, your credit card details for the transaction, your order history (e.g. purchase amount, product references), your written or telephone exchanges with our customer service department;
Information collected during your browsing of the Site, such as your browsing history (e.g. date and time of connection and/or browsing, pages visited), type of terminal and browser, your location, browser language, access provider, IP address.
3. Why do we use your Personal Data?
We use your Personal Information for several purposes.
Our primary objective is of course to always satisfy you as a customer. To this end, we collect the majority of your Data as part of your purchasing actions, in order to deliver your orders and to support you in the follow-up of our relationship.
On the other hand, we may collect your Data when you give us your consent for purposes that will optimize your experience with our brand.
Finally, other Data is collected because it is required for legitimate purposes (for example, to enable you to access and use our Site).
You will find below further examples of the purposes for which Data is collected:
Legal basis
Purposes of processing
Your purchase
Ensure delivery of your ordered products
Manage customer relations and any complaints you may have
Handle requests relating to the exercise of your personal data rights
Your consent
Receive our newsletters and personalized offers via any electronic communication service
Enjoy a personalized browsing experience based on your purchase history and your browsing on the Site
Take advantage of our personalized advertising offers on third-party media
Our legitimate interest
Access to and use of the Site
Analyze and improve service quality and performance
Track Site usage and improve your experience
Preserving our rights
Manage transactions and combat fraud
Send your dematerialized receipt
Draw up statistics and segmentations, studies and analyses to improve knowledge of our customers
Share data for customer knowledge
4. What rights do you have regarding your Data?
In accordance with the regulations applicable to personal data, you are entitled to exercise the following rights:
Right of access: you have the right to access the Personal Data we process;
Right of rectification: you have the right to ask us to rectify your Data if they are inaccurate or incomplete;
Right to deletion: you have the right to ask us to delete your Data (subject to the conditions set out in article 8 below);
Right of objection: you have the right to ask not to receive any further communications from us by using our online forms, our links at the bottom of our emails or by replying STOP by sms.
Right to portability: you have the right to request the portability of your Data, if the conditions for exercising this right are met;
Right to information: you have the right to obtain information on how we process your Data.
To exercise your right, please send us an e-mail to the following address: christophe.christex@gmail.com. We may ask you to provide proof of identity.
We promise to reply as soon as possible once we have received your request.
If you no longer wish to receive our newsletters, you can click on the unsubscribe link at the bottom of our emails or reply to STOP by SMS, or set up your account to receive newsletters, if you have one.
Please note that it is possible to register on a Bloctel telephone anti-solicitation list, and that in this case we will not contact you on the contact details sent to Bloctel.
5. Who will receive your Personal Data?
Your Data are mainly intended to be used by our services
6. Transfers of your personal data outside the European Union
We do not transmit your data outside the European Union.
7. Security and confidentiality of your Personal Data
We implement technical and organizational measures to ensure the security, integrity, authenticity and confidentiality of Personal Data. We ensure that our partners maintain a similar level of protection for your Personal Data as we do. We also ensure that your transactions are secure by implementing appropriate measures to combat fraud.
8. How long is your Personal Data kept?
We keep your Personal Data for the time strictly necessary to achieve the purposes for which they were collected. Thus, we keep :
your Personal Data, with the exception of your bank details which are collected and processed by our service providers in charge of payment management, for 3 years from the date of the last interaction between us;
connection logs that are collected, with your consent, using cookies and other trackers used as part of the service, for a period not exceeding thirteen (13) months. For further details, please refer to the "Cookies policy".
Your bank details are stored by our payment partner Stripe. When you make an online purchase, you will be asked to enter your bank details in the appropriate fields. If you agree, and in order to facilitate your payments, you may prefer our payment service provider to store your bank details securely so that they can be used for future purchases. In this case, you can tick the "Save your payment details" box at checkout. You can ask us to delete your credit card details at any time by logging into your account under "My payment options", or by writing to us via our contact form.
Once your Data has been deleted from our database, some of your Data may be kept in archive form with restricted and strictly limited access for the purposes of satisfying our legal, accounting and tax obligations, as well as to manage any claims and requests for guarantees within the applicable limitation periods.
Once your Personal Data is no longer required for the purposes or for archiving purposes to meet our legal obligations or for the purposes of the applicable statute of limitations, your Data will be irreversibly anonymized.
At any time, you have the right to ask us to delete all or part of your Data, to object to its processing or to request its limitation, in accordance with article 4 above. In the event of your request for deletion, your Data will be deleted from our database and stored in archive form as indicated above.
9. Miscellaneous
If we change the way we process your Data, we will update our Privacy Policy and inform you accordingly.
Finally, we would like to point out that in the event of a complaint relating to the protection of your Personal Data, you may also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose website can be accessed at the following address: https://www.cnil.fr/